WE HAVE A STRICT NO PAY NO STAY POLICY
Please send proof of Payment and bring a copy with you as on arrival, if we have not received proof of payment or payment we will not allow you onto the premises
GROUP PAYMENT ON ARRIVAL REQUEST
We have a strict policy with regards groups that they pay before arrival
If you choose to pay on arrival, we can’t guarantee your booking
If another group books and pays before you they will get preference
We will (try) inform you before that there is another Group Enquiry, to give you the opportunity to pay before them but we don’t guarantee this.
We in-force this because groups take up a large space in our establishment, due to this we have to turn away other potential bookings.
If the group does not arrive we loose the other booking. The choice is up to you if you want to take the chance of doing payment on arrival
GROUP PAYMENT EXPLANATION OF PAYING FULL AMOUNT
Due to the size of the Group and/or the amount of time you are coming to stay for, we have to be very specific about payment. On acceptance of your booking we remove your places from our allocations on all booking sites across the world, resulting in us turning away other potential customers. This is why we insist on a Deposit and full payment asap and the full amount 7 days before arrival, if for any reason we allow you to make final payment on arrival you would be liable for the Room, Dates and numbers of the booking you Confirmed for in the original booking.
Confirmation for group bookings will only be confirmed when we have received a 50% non-refundable deposit. By EFT or cash, only on confirmation of the payment showing in our bank account, will confirmation of the booking be sent to you in writing?
Final payment to be done a week before arrival, Group/Term Discounts are only valid if Full payment is made before arrival. Unless organized otherwise in writing.
All monies paid on or before arrival are non-refundable. (Credit Cards have an extra 5% surcharge) International payments have a R100 Currency Charge and a confirmation delay.
NB! WE DO NOT ACCEPT CHEQUES, unless agreed to in writing beforehand with the managing
Director, if agreed to cheque is to be placed in the account 3 weeks before arrival, so it can be cleared before the last week.